Membership services and support


If you are having difficulty using your membership or have a question regarding researching a collection please email


Alternatively, you can free phone 1800 958 9073.



Membership cancellations


If you wish to cancel your membership please email and provide the following information:


1. Name and surname

2. Username, membership type (i.e. Canada Deluxe)

3. Email address used when subscribing

4. Phone number including country code and country of residence



Record preservation and content partnerships


Lesley Anderson