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Surname search with and without Helper

Replies: 1

Surname search with and without Helper

Posted: 1547685923000
Classification: Query
Edited: 1547686087000
I've recently added a relative's test to the system but found the surname search doesn't work properly on her test. It randomly ignores matches I know have the relevant surname. It works tolerably well on my test.

So I thought I'd try the Helper extension. But it doesn't seem to do half of what the blurb promises. Both the surname and note searches just hang. I downloaded the matches csv, hoping I might see surnames in that but it just has url links. Am I doing something wrong or has this extension stopped working ?
SubjectAuthorDate Posted
Tessa Davis 1547685923000 
Emama Zosi 1548941618000 
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