Helpful Information
-
Instructions are available in other languages. -
How do I submit my sample?
-
When will I get my results?
Frequently Asked Questions
Why do I need to activate my DNA kit?
You must activate your DNA kit to see your results. Your unique activation code is what we use to identify your DNA sample. For privacy and security, your DNA sample is only identifiable by the activation code, not your personal information.
Where can I find my activation code?
Your unique activation code is located on the sample collection tube. The code is a combination of 15 numbers and letters. (You don't need to enter the hyphens). You can also find your activation code on the sample tube packaging, and in the instruction booklet for your kit. NOTE: If you ordered more than one test, please make sure you activate the code for your DNA sample.
Can I activate more than one DNA kit in my account?
Each person over the age of 18 must create their own account and activate their own kit. You can invite other Ancestry users to view and collaborate on your account from your "DNA Test Results" page.
How long will it take to get my results?
Your results should be available 6-8 weeks after we receive your DNA sample. Occasionally, there is a delay due to high demand. You will get email notifications when your kit is activated and when your results are ready. Log in to your AncestryDNA homepage at any time to track our progress.
How do I activate a DNA kit?
Instructions to activate your DNA kit can be found >here.
How do I know if my DNA kit has been activated?
You will receive an email notification once you have activated your DNA kit. After you get this confirmation message, you can check its status at any time by going to the DNA tab and selecting "Your DNA Results Summary."
Can I use my phone to activate my kit?
Yes. Once you download our free AncestryDNA app for Android and iOS, you can use your phone to activate your kit, track your test, and get your results.
I don't have my activation code anymore. What can I do?
The 15-character activation code can be found on the sample tube, the sample tube packaging, and in the instruction booklet for your kit.
I made a mistake when activating my DNA kit. What can I do?
If you made a mistake while activating your DNA kit, you can fix or update account details from the settings tab on your "DNA Results Summary" page.
Can I activate a DNA kit for someone else?
You can only activate a DNA kit for a minor child if you are that person's parent or legal guardian. However, anyone over the age of 18 must create their own account and activate their own kit. You can invite other Ancestry users to view and collaborate on your account from your "DNA Test Results" page.