Your subscription to the Services (as defined in the Ancestry Terms and Conditions) and purchase of AncestryDNA® and AncestryHealth® is subject to these Renewal and Cancellation Terms. Capitalized terms used in these Renewal and Cancellation Terms if not defined here are as defined in the Terms and Conditions.
Subscriptions
There are various payment and subscription options available for using the Services. These options can be found in the individual Services and may change from time to time. Once you register for a free trial or your initial payment is processed, your subscription has begun, and you can immediately access the relevant Service.
1. Automatic Renewals of Subscriptions. Unless otherwise noted in the terms of your offer, subscriptions automatically renew, except for gift and pay-per-view subscriptions. This means that once you sign up for a free trial or become a subscribing member, your subscription will automatically renew based on the subscription program you chose (e.g. semiannually, monthly, etc.). You will be charged the rate stated at the time of purchase (plus applicable taxes, such as value added tax when the stated rate doesn’t include VAT) at the beginning of each billing term of your subscription via the billing method you have provided to us. Please ensure that your billing information is correct to prevent your subscription from lapsing.
Prices and terms for subscriptions may change at any time. The price and terms in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, but new prices and terms may apply to renewals or new subscriptions. Ancestry will give you reasonable notice of any change in price or terms before they go into effect. If you do not want to renew your subscription under these new prices or terms, you may cancel your subscription as described below.
2. Subscription Cancellations and Refunds. You may cancel your subscription by logging into your My Account page in the Services or by contacting us by phone or email. Learn more about how to cancel your subscription here. All refunds will be credited to the billing method associated with your account.
If you are using the Services in the UK, you may also cancel your subscription by logging into your My Account page on Ancestry.co.uk or by filling out this contact form in our UK support community.
Unless otherwise stated in the terms of your subscription, the following terms will apply:
Free Trials: Some of the Services allow you to register for a free trial so you can try the Services before starting a paid subscription. If you register for a free trial, you may cancel at any time prior to two days before the end of the free trial period and incur no charge. If you do not cancel by that time, your paid subscription will start once your free trial period ends.
Monthly Subscriptions: Subscriptions billed on a monthly basis may be canceled at any time prior to two business days before your renewal date but are not eligible for a refund. If you cancel your monthly subscription, you will retain access to your Services for the remainder of that month. If you do not cancel your subscription prior to two days before your renewal date, we will renew your subscription for one more month.
Subscriptions Longer than a Month, Billed Upfront: Subscriptions longer than one month that are billed upfront may be canceled during the first 30 days for a full refund. If this subscription begins with a free trial, the 30 day period begins after the free trial ends. If you cancel this type of subscription after the first 30 days, you will not receive a refund, but you will retain access to the relevant Services for the remainder of your subscription period, after which your subscription will be canceled. If you do not cancel your subscription within your subscription period, we will renew your subscription for an additional term equivalent in length to your current subscription. Refunds are not based on account usage.
Subscriptions Longer than a Month, Billed Monthly: In the U.S., some subscriptions longer than a month may be eligible for monthly billing. Even though you will be billed monthly, you are committing to the entire length of your subscription (e.g. 6 months or 12 months). If you choose to cancel earlier, you will not be eligible for any refunds, but you will retain access to the relevant Services for the remainder of any paid months, after which your subscription will be canceled. If you cancel this type of subscription after the first 30 days, you may be charged a cancellation fee equivalent to the lesser of (i) $25 for 6-month subscriptions or $50 for 12-month subscriptions (plus any applicable taxes) and (ii) the remaining cost of your subscription. If this subscription begins with a free trial, the 30 day period begins after the free trial ends. If you do not cancel your subscription within your subscription period, we will renew your subscription for additional terms equivalent in length to your current subscription, until you cancel.
Gift Memberships: Gift memberships may be canceled by the purchaser for a full refund before the earlier of (a) 30 days after the date the gift is purchased and (b) the gift start date selected by the purchaser. No refunds are available after the gift start date.
Pausing Your Subscription: In the U.S., for subscriptions that automatically renew, you can choose to pause your subscription by delaying your renewal payment for up to 2 months at the end of your current billing cycle. You can only pause your subscription once per billing cycle, and once the pause begins, you will not be able to change the duration of the pause. You will lose access to any paid content for the duration of your pause. Your subscription will be reactivated automatically after the specified duration at the price at which it would have renewed prior to the pause, and you authorize your credit card to be charged for your subscription on a recurring basis upon reactivation. If you choose to cancel while your subscription is paused, you will not be charged.
Credits: Some Services may be purchased as credits, in varying quantities, to be used over a period of time (e.g. Services on www.archives.com). Credits purchased are valid for the period specified at the time of purchase. Any credits unused within the period of permitted use will expire following the expiration date.
Taxes and Fees: You will be responsible for all taxes and fees charged by other companies such as shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees, and foreign transaction fees.
AncestryDNA® and AncestryHealth® Kits
NOTICE: AncestryHealth® IS NOT AVAILABLE TO RESIDENTS LOCATED OUTSIDE THE UNITED STATES OR IN THE STATES OF NEW YORK, RHODE ISLAND AND NEW JERSEY.
1. Cancelling Laboratory Processing of AncestryDNA® and AncestryHealth® Kit.
You may cancel the laboratory processing of your AncestryDNA® kit by contacting our Member Services. If you have already submitted your saliva sample, you will need to provide your saliva sample tube code to Member Services in order for us to identify and destroy your sample. The tube code is included in your DNA test kit. We recommend you store the code in a safe place.
You can't cancel the laboratory processing of your AncestryHealth® kit after activation.
If the laboratory has already processed your saliva sample, you may request the destruction of your sample by contacting Member Services. For AncestryDNA®, find contact details here. For AncestryHealth® go here. You may also delete your test results by following the instructions in your DNA test settings.
2. Refund Eligibility.
United States
NOTE: If you activate AncestryHealth® and receive a message stating that you do not meet the inclusion criteria and are ineligible for AncestryHealth®, you are entitled to a full refund.
Refund Process.
To request a refund of your AncestryDNA® kit or AncestryHealth® kit, you must (1) provide the same information you provided to us when you placed your kit order, and (2) return your AncestryDNA® kit or AncestryHealth® kit to us. Please contact Member Services for more information.
Ancestry does not refund shipping and processing charges or any applicable taxes paid on the non-refundable portion for kits purchased in the United States. All refunds will be credited to the billing method associated with your account.
Outside the United States: You have the right to change your mind and cancel your order for a DNA test and receive a full refund at any time within 14 days of receiving your order. Please call us to cancel your order and request a refund. You will need to know your order number when you call to cancel. Your order number is in the order confirmation email you received after placing your order. Your right to cancel will lapse 14 days following the date of your order. If you cancel your DNA test after you have submitted your saliva sample, you will not be able to access any DNA results. Your refund will only be provided via the credit card you used to purchase the DNA kit. Please allow a reasonable time for the credit to reach you.
3. Replacement Testing Kits.
Should you require a replacement DNA testing kit, you may call AncestryDNA® at 1-800-958-9124 and provide the same information that you provided when you ordered your AncestryDNA® test. Replacement kits are $25 per kit (plus applicable shipping and handling).