Your subscription to the Services (as defined in the Ancestry Terms and Conditions) and purchase of your AncestryDNA test is subject to these Renewal and Cancellation Terms. Capitalized terms used in these Renewal and Cancellation Terms if not defined here are as defined in the Terms and Conditions.
There are various payment and subscription options available for using the Services. These options can be found in the individual Services and may change from time to time. Once you register for a free trial or your initial payment is processed, your subscription has begun, and you can immediately access the relevant Service.
1. Automatic Renewals of Subscriptions. Subscriptions automatically renew, except for gift and pay-per-view subscriptions. This means that once you sign up for a free trial or become a subscribing member, your subscription will automatically renew based on the subscription program you chose (e.g. semiannually, monthly, etc.). You will be charged the rate stated at the time of purchase (plus applicable taxes, such as value added tax when the stated rate doesn’t include VAT) at the beginning of each billing term of your subscription via the billing method you have provided to us. Please ensure that your billing information is correct to prevent your subscription from lapsing.
Prices and terms for subscriptions may change at any time. The price and terms in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, but new prices and terms may apply to renewals or new subscriptions. Ancestry will give you reasonable notice of any change in price or terms before they go into effect. If you do not want to renew your subscription under these new prices or terms, you may cancel your subscription as described below.
2. Cancellations and Refunds. You may cancel your subscription by contacting us by phone or email. You may also cancel your subscription on your account page in the Services. All refunds will be credited to the billing method associated with your account.
Unless otherwise stated in the terms of your subscription, the following terms will apply:
Free Trials: Some of the Services allow you to register for a free trial so you can try the Services before starting a paid subscription. If you register for a free trial, you may cancel at any time during the free trial period and incur no charge. If you do not cancel during the free trial period, your paid subscription will start once your free trial period ends.
Monthly Subscriptions: Subscriptions billed on a monthly basis may be cancelled at any time prior to two business days before your renewal date but are not eligible for a refund. If you cancel your monthly subscription, you will retain access to your Services for the remainder of that month. If you do not cancel your subscription prior to two days before your renewal date, we will renew your subscription for one more month.
Subscriptions Longer than a Month: Subscriptions longer than one month may be cancelled during the first 30 days for a full refund. If this subscription begins with a free trial, the 30 day period begins after the free trial ends. If you cancel this type of subscription after the first 30 days, you will not receive a refund, but you will retain access to the relevant Services for the remainder of your subscription period, after which your subscription will be cancelled. If you do not cancel your subscription within your subscription period, we will renew your subscription for an additional term equivalent in length to your current subscription. Refunds are not based on account usage.
Gift Memberships: Gift memberships may be cancelled by the purchaser for a full refund before the earlier of (a) 30 days after the date the gift is purchased and (b) the gift start date selected by the purchaser. No refunds are available after the gift start date.
Credits: Some Services may be purchased as credits, in varying quantities, to be used over a period of time (e.g. Services on www.archives.com). Credits purchased are valid for the period specified at the time of purchase. Any credits unused within the period of permitted use will expire following the expiration date.
Taxes and Fees: You will be responsible for all taxes and fees charged by other companies such as shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees, and foreign transaction fees.
1. Cancelling Your DNA Test.
You may cancel your DNA test by contacting our Member Services. If you have already submitted your saliva sample, you will need to provide your saliva sample tube code to Member Services in order for us to identify and destroy your sample. The tube code is included in your DNA test kit. We recommend you store the code in a safe place.
You cannot cancel your DNA test after your saliva sample has been processed. See the Privacy Statement for instructions on how to request deletion of your DNA results and destruction of your DNA sample, after your saliva sample has been processed.
United States: If you purchase your DNA test in the United States, you will receive a refund if you cancel your test within 30 days of placing your order provided you have not accessed your DNA results in the Services. Refunds are not available after you have accessed your DNA results.
To receive a refund you must provide (1) the same information you provided to us when you ordered your DNA test kit, and (2) the activation code for your DNA test kit (which is included on the instruction card that comes with your kit). If you do not have your activation code, you will have to provide other suitable proof of purchase in order to receive a refund.
If you cancel before you submit your saliva sample to Ancestry, you will receive a refund equal to the price you paid for the DNA test kit minus $25. If you cancel after you submit your saliva sample to Ancestry, you will receive a partial refund equal to one half of the price you paid for the DNA test kit. Ancestry does not refund shipping and processing charges or any applicable taxes paid on the non-refundable portion for kits purchased from the United States. All refunds will be credited to the billing method associated with your account.
Outside the United States: You have the right to change your mind and cancel your order for a DNA test and receive a full refund at any time within 14 days of receiving your order. Please call us to cancel your order and request a refund. You will need to know your order number when you call to cancel. Your order number is in the order confirmation email you received after placing your order. Your right to cancel will lapse 14 days following the date of your order. If you cancel your DNA test after you have submitted your saliva sample, you will not be able to access any DNA results. Your refund will only be provided via the credit card you used to purchase the DNA kit. Please allow a reasonable time for the credit to reach you.
3. Replacement Testing Kits.
Should you require a replacement DNA testing kit, you may call AncestryDNA at 1-800-958-9124 and provide the same information that you provided when you ordered your AncestryDNA test. Replacement kits are $25 per kit (plus applicable shipping and handling).